This Privacy Policy explains how Cycle Repair Co. handles personal data when you use the website or arrange bicycle servicing and repairs.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or ask us to restrict use in appropriate cases.
To protect privacy, we may ask for information needed to verify a request and locate the relevant records. If a request cannot be fully granted, we will explain the reason where permitted by law.
We retain personal data for the period needed to manage inquiries, complete repairs, maintain service records, handle payments, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where appropriate.
The updated version will apply from the date it is posted on the website unless a later effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other suitable communication.
We may collect contact details, service inquiry information, bicycle intake details, inspection notes, quote approvals, repair records, collection summaries, payment-related records, and basic technical data such as device and browser information. Where needed for workshop operations, we also process information about the bicycle, its condition, and the services requested or completed.
We receive personal data when a user contacts us, books a service, brings in a bicycle, approves a quote, or communicates with the workshop by phone, email, contact form, or drop-in visit. We may also obtain data from records created during inspection, repair, quality checks, and collection of the bicycle after service.
Session cookies may be used to keep the site working during a visit. Persistent cookies may be used to remember basic preferences and to support repeat visits. If analytics or similar tools are used, they are limited to understanding site use and improving performance rather than identifying users for unrelated purposes.
You can manage cookies through your browser controls, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. If cookies are disabled, some parts of the website may not function as intended.
We use personal data to respond to inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, perform quality checks, provide service summaries, process payments, maintain business records, secure the website, and comply with legal obligations. We may also use limited technical data to operate and improve the site.
We may share data with service providers that support website hosting, communications, payment processing, record keeping, or other operational functions. These recipients may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
Personal data may be shared with courts, regulators, tax authorities, or law enforcement if disclosure is required by law, a valid order, or a lawful request. We may also disclose information to protect our rights, customers, or workshop operations where permitted by law.
